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Who We Are

The Marshall Project is a nonprofit news organization dedicated to covering America’s criminal justice system. In 2016 and 2021, The Marshall Project was awarded the Pulitzer Prize. We have also been honored with the Goldsmith Prize, multiple National Magazine Awards, and for General Excellence from the Online Journalism Awards. We are not advocates—we follow the facts and we do not pander to any audience—but we have a declared mission: to create and sustain a sense of urgency about the criminal justice system. We do not generally cover breaking news (although we curate the reporting of other news outlets in our morning newsletter). Our work includes investigative and explanatory projects and shorter pieces aimed at highlighting stories that other news organizations miss, underestimate or misunderstand. To assure our work reaches a larger audience we partner or co-publish with other media outlets on almost all of our work; we have partnered with more than 200 newspapers, magazines, broadcasters and online sites.

We are an equal opportunity employer, committed to diversity. We welcome qualified applicants of all races, ethnicities, physical abilities, genders and sexual orientations, including people who have been incarcerated or otherwise involved with the criminal justice system.

Essential Duties and Responsibilities

The Development Operations Manager will be responsible for the management and coordination of development procedures, processes, record/data analysis, and materials central to The Marshall Project’s fundraising activities. The successful candidate will master and improve the systems of a growing development department. They will design smoother processes, implement more streamlined systems, and articulate clear standards to support and facilitate the work of the development department.

The Development Operations Manager reports to the Chief Development Officer. This is a hybrid position based in NY. Mostly remote, with 1-4 visits to the office per month required.

Database Management

  • Oversee Salesforce donor database.

  • Create and pull reports for regular communication to President, Chief Development Officer, and other senior staff members.

  • Systematize and document protocols for data entry.

  • Lead routine data audits as needed, including audits on duplicate entries, salutations, contributions, relationships, households, constituencies, and constituent interests.

  • Data entry: process gifts, capture call reports, save relevant attachments to donors’ records in Salesforce.

Grants Management

  • Manage the grants calendar; enter grant pledges, reporting deadlines, renewal proposal dates into Salesforce and pull reports to clearly show a calendar of deadlines.

  • Work closely with Chief Financial Officer to create budgets, expense reports, and other financial materials for donors.

  • Proofread narrative and financial materials before submitting to donors.

  • Manage foundation portals and grant uploads.

  • File all grant materials (proposals, grant letters, stewardship reports, etc.) in database and shared electronic files.

Donor Management Systems

  • Manage year-end fundraising process (run LYBUNT and SYBUNT reports, track donor outreach, organize year-end letter mailings and follow-up).

  • Conduct prospect research. Keep templates updated and fresh and file all prospect briefings.

  • Systematize and manage the acknowledgment process.

  • Organize/rationalize electronic files and ensure that Development Department staff members can seamlessly use the filing system to support their work.

Other Development Department Support

  • Proactively reach out to Development Department colleagues and assess what systems they need to support their work.

  • Manage membership and permissions for internal email lists, shared drives, and other internal communication tools.

  • Work closely with Chief Development Officer to prepare financial and narrative materials for board development committee meetings and full board meetings.

  • Support virtual and in-person events, including developing guest lists, creating and sending invitations, tracking RSVPs, and other support as needed

  • Provide general administrative support, including scheduling internal and external meetings.

Job Requirements

The ideal candidate should possess the following:

  • Minimum five years’ of development, operations, and/or administrative experience

  • Extensive experience managing Salesforce databases, including the ability to work on the back end to customize.

  • Event-planning experience is desirable

  • Excellent judgment

  • Ability to communicate clearly and cordially with colleagues

  • Ability to take charge of projects, problem-solve, and build support for solutions

  • Ability to juggle multiple deadlines; flexibility to reprioritize as needed

  • Sunny, can-do, customer-service attitude

  • Commitment to work collaboratively and respectfully toward resolving obstacles and/or conflicts.

  • Demonstrated commitment to diversity, valuing all individuals and respecting differences in regard to race, ethnicity, age, gender identity and expression, sexual orientation, religion, disability and socio-economic circumstance

We do not expect every candidate to be equally skilled in all these areas, and this is not a complete list of all relevant qualifications applicants might bring to the job. Please tell us about your other assets not mentioned here that may be valuable to this role. Reaching talent across a range of backgrounds and experiences is deeply important to us. If you do not have the exact combination of skills listed here, but are still interested in this role and/or in The Marshall Project, we'd love to hear from you.

Compensation and Benefits

This job is full-time, with a competitive salary and benefits including:

Annual Salary Range: $70,000 - $85,000

100% employer-paid medical, employer subsidized vision and dental insurance; matching traditional and Roth 401k (immediate vesting). Voluntary benefits include: Health and Dependent Care FSA, commuter benefits, pet insurance, short and long term disability insurance, employee and dependent life insurance, AFLAC accident, hospital indemnity, and critical illness coverage, legal benefits, personal excess liability insurance, and employee discount marketplace. We also observe 17 days of paid time off each year (in addition to office closure between Dec. 24 and Jan. 2), and provide paid parental leave.

How to Apply

Interested candidates should express interest by submitting a resume, cover letter, and one relevant work sample to with “ The Marshall Project - Dev Ops Mgr” in the subject line. All documents should be sent in PDF format.